If for any reason you are not completely satified with our products please contact us directly and we will endeavour to exchange or refund your purchase. This process must be within 30 days from the date of purchase. In case of an exchange return postage charges will be refunded by way of a one time only KiteNest money off code which can be redeemed on kitenest.co.uk
Under consumer contracts regulations 2013, if you order online or by phone your consumer rights entitle you to a full refund when requested within 14 days of receipt. This includes any delivery charge.