Returns

If for any reason you have an issue with your order please refer to our returns policy below.

Return Policy

30-day return policy, which means you have 30 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging.

To start a return, you can contact us at orders@kitenest.co.uk. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and opened or used personal care goods. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The refunded amount will only include the cost of the original item and not the postage charge. 

Ready to join the Kitenest Family?
Sign up or contact us

Sign Up Now